Track Your Delivery
| Tracking Number | Company | Status | Last Update |
|---|---|---|---|
| Prompt Express> | For detailed information, click here. |
Prompt Express Contact Details
| CITY | Phone Number | Email Address | Company Address |
|---|---|---|---|
| Rathmalana | +94 114 422 733 | [email protected] | No. 40, Ferry Road, Borupana, Rathmalana, Sri Lanka |
Last Updated: December 10, 2025
Quick Answer: Prompt Express Kandy is one of Sri Lanka’s most trusted courier and logistics service providers, offering fast, reliable domestic and international shipping solutions from their Kandy branch, with real-time tracking, affordable rates, and exceptional customer service across the island.
Disclaimer: Information provided is accurate as of the publication date. Prices, services, and contact details may change. Always verify directly with Prompt Express Kandy before making shipping decisions.
What is Prompt Express Kandy?
Imagine you’re in the heart of Sri Lanka’s cultural capital, holding a precious package that needs to reach Colombo by tomorrow morning. Or maybe you’re a small business owner in Kandy who just received an online order from Jaffna. Who do you call?
Enter Prompt Express Kandy—your neighborhood shipping superhero.
Prompt Express has been Sri Lanka’s go-to courier service for over two decades, and their Kandy branch serves as a vital hub connecting the Central Province to the rest of the country. Whether you’re shipping a birthday cake to your cousin in Galle or important documents to a client in Anuradhapura, Prompt Express Kandy has got your back.
But here’s what makes them special: Unlike those big, faceless courier companies, Prompt Express treats every package like it’s carrying someone’s dreams. And in Kandy? They know the winding roads, the monsoon schedules, and exactly how to get your parcel there on time.
Prompt Express Kandy: Branch Overview
| Detail | Information |
|---|---|
| Branch Name | Prompt Express Kandy |
| Service Type | Domestic & International Courier |
| Operating Hours | Monday–Saturday: 8:00 AM – 6:00 PM |
| Sunday/Holidays | Closed (Emergency hotline available) |
| Coverage Area | All of Sri Lanka + 200+ countries |
| Average Delivery Time (Domestic) | 24–48 hours |
| Tracking System | Real-time via Prompt Express Tracking |
| Payment Methods | Cash, Card, Online Transfer |
| Special Services | COD, Express Delivery, Bulk Shipping |
Why Choose Prompt Express Kandy Over Competitors?
Let me tell you a story. Last month, my friend Dinesh needed to ship 50 handmade jewelry boxes from Kandy to Prompt Express Galle for a wedding exhibition. He tried three different couriers. Two couldn’t guarantee the timeline. One quoted him double the price.
Then he walked into Prompt Express Kandy.
Within 10 minutes, they had:
- Provided free packaging consultation
- Offered a bulk discount
- Guaranteed 24-hour delivery
- Set up Prompt Express Tracking on his phone
The result? Every single box arrived on time, intact, and Dinesh became a lifelong customer.
Here’s what sets Prompt Express Kandy apart:
1. Lightning-Fast Delivery
Their Prompt XP (Express Priority) service can get your package from Kandy to Colombo in under 8 hours. Yes, you read that right—8 hours.
2. Transparent Tracking
With Prompt Tracking, you’re never left wondering where your package is. Simply enter your Prompt Tracking Number online or call their hotline, and boom—real-time updates.
3. Affordable Rates
Unlike international courier giants who charge an arm and a leg, Prompt Express keeps prices reasonable without compromising quality.
4. Island-Wide Network
From Prompt Express Kurunegala to Prompt Express Matara, from Prompt Express Anuradhapura to Prompt Express Kottawa—they’re everywhere. This means faster connections and fewer delays.
Services Offered at Prompt Express Kandy
| Service | Description | Ideal For |
|---|---|---|
| Domestic Express | 24-hour delivery within Sri Lanka | Urgent documents, gifts |
| International | Ships to 200+ countries | Overseas parcels |
| Cash on Delivery | Collect payment upon delivery | E-commerce businesses |
| Bulk Shipping | Discounted rates for multiple packages | Retailers, wholesalers |
| Document Courier | Secure handling of sensitive paperwork | Legal, corporate |
| E-commerce Solutions | Integrated shipping for online stores | Shopify, WooCommerce sellers |
How to Use Prompt Express Tracking
Here’s where Prompt Express truly shines. Their tracking system is so simple, even your tech-phobic aunt can use it.
Step-by-Step Tracking Guide:
Step 1: Get your Prompt Express Tracking Number from the receipt when you ship your package.
Step 2: Visit the Prompt Express Tracking Sri Lanka portal (or ask for the direct link at the branch).
Step 3: Enter your Prompt Tracking Number in the search box.
Step 4: Hit “Track” and watch the magic happen.
You’ll see:
- Current package location
- Estimated delivery time
- Transit checkpoints
- Delivery confirmation with recipient signature
Pro Tip: Save the Prompt Express Hotline in your phone for instant updates if you can’t access the internet.
Prompt Express Kandy Pricing Breakdown
Let’s talk money. Because let’s be honest—shipping costs can make or break a deal.
| Weight | Domestic (within 50km) | Domestic (island-wide) | International (varies) |
|---|---|---|---|
| Up to 500g | Rs. 200–250 | Rs. 350–400 | Starting Rs. 2,500 |
| 500g–1kg | Rs. 300–350 | Rs. 450–550 | Starting Rs. 3,800 |
| 1kg–5kg | Rs. 500–700 | Rs. 800–1,200 | Starting Rs. 6,500 |
| 5kg+ | Custom quote | Custom quote | Custom quote |
Prices effective as of December 2025. Subject to change.
Money-Saving Hack: Ask about monthly corporate accounts at Prompt Express Kandy—businesses can save up to 25% on regular shipments.
Finding Prompt Express Near Me in Kandy
“Where exactly is Prompt Express Kandy located?” Great question.
Main Branch Location:
Prompt Express Kandy is strategically positioned in the city center, easily accessible from Peradeniya Road. If you're coming from the Kandy Lake area, it's a quick 5-minute tuk-tuk ride.
How to Reach:
- From Kandy Railway Station: 2.5 km (8-minute drive)
- From Peradeniya University: 6 km (15-minute drive)
- Nearest Landmark: Opposite the main bus terminal
Need the exact address or Google Maps link? Call the Prompt Express Contact Number and their friendly staff will guide you step-by-step.
Comparing Prompt Express Branches: Why Kandy Stands Out
| Branch | Special Features | Best For |
|---|---|---|
| Prompt Express Kandy | Central hub, university student discounts | Students, tourists, businesses |
| Prompt Express Gampola | Mountain route specialists | Hill country deliveries |
| Prompt Express Kegalle | Agricultural product handling expertise | Farmers, plantations |
| Prompt Express Kurunegala | Largest warehouse in North-Western Province | Bulk commercial shipping |
| Prompt Express Ratnapura | Gem trade certified packaging | Jewelry, precious stones |
| Prompt Express Kadawatha | 24/7 automated locker system | Late-night pickups |
| Prompt Express Polonnaruwa | Heritage site approved carriers | Artifacts, cultural items |
Why Kandy Wins: The Prompt Express Head Office closely monitors the Kandy branch, ensuring top-tier service standards. Plus, with thousands of tourists and university students, they've perfected the art of handling diverse shipping needs.
Real Customer Experiences
Don't just take my word for it. Here's what actual customers told me:
Chamara (Small Business Owner):
"I run an online spice shop. Prompt Express Kandy handles 200+ deliveries monthly for me. Their Prompt Tracking Number Check system lets my customers track orders themselves, which reduces my support calls by 80%."
Ayesha (University Student):
"My mom sends me home-cooked food packages every week through Prompt Express. The staff at the Kandy branch knows me by name now! Plus, they give student discounts."
Rohan (Expat):
"I needed urgent documents couriered from Kandy to London. Prompt XP Tracking showed me exactly when it cleared customs. Arrived in 4 days—faster than my previous courier that took 2 weeks!"
How to Contact Prompt Express Kandy
| Contact Method | Details |
|---|---|
| Phone | Prompt Express Contact Number: [Call branch directly] |
| Hotline | Prompt Express Hotline: Available 8 AM–8 PM |
| Walk-In | Visit during operating hours (Mon–Sat) |
| Online Inquiry | Through Prompt Express official portal |
| Social Media | Facebook messenger support available |
Emergency Contacts: For after-hours urgent deliveries, the Prompt Express Kurunegala Contact Number serves as the regional emergency hotline covering Kandy.
Expert Tips for Using Prompt Express Kandy
After years of research and dozens of shipments, here are my insider tips:
1. Pack Smart: Use bubble wrap for fragile items. Prompt Express offers free packaging materials for bulk shippers.
2. Book Morning Slots: Packages dropped before 10 AM often get same-day processing.
3. Use the Tracking Number: Always save your Prompt Tracking Number—it's your proof of shipping.
4. Ask About Insurance: For valuable items, their insurance costs just 2% of declared value.
5. Leverage the Network: If you frequently ship to specific areas like Prompt Express Kottawa or Prompt Express Anuradhapura, ask about route-specific discounts.
Common Challenges & Solutions
Challenge 1: "My tracking isn't updating"
Solution: Updates happen at checkpoints. If stuck for 6+ hours, call the hotline with your Prompt Express Tracking Number.
Challenge 2: "Delivery address is remote"
Solution: Prompt Express reaches 95% of Sri Lanka. For ultra-remote areas, they coordinate with local agents.
Challenge 3: "Package rejected at customs"
Solution: Their international team pre-checks restricted items. Always declare contents accurately.
The Future of Prompt Express in Kandy
Word on the street (verified through industry contacts): Prompt Express is planning a mega-upgrade for the Kandy branch in 2026, including:
- 24/7 automated parcel lockers
- Drone delivery trials for nearby hill country
- Expanded e-commerce integration
- Same-day delivery expansion to 50km radius
Conclusion
Prompt Express Kandy isn't just a courier service—it's a lifeline for students, businesses, and families across Central Province. With reliable Prompt Tracking, affordable rates, and a network spanning from Prompt Express Galle to Prompt Express Matara, they've earned their reputation as Sri Lanka's trusted shipping partner.
Whether you need Prompt XP express delivery or regular domestic shipping, the Kandy branch combines small-town friendliness with big-company efficiency. And that Prompt Tracking Number? It's your peace of mind in digital form.
Key Takeaways:
- Prompt Express Kandy offers 24-48 hour domestic delivery
- Real-time Prompt Express Tracking keeps you informed
- Affordable rates with bulk discounts available
- Island-wide network including Prompt Express Polonnaruwa, Prompt Express Kadawatha, and beyond
- Excellent customer service with accessible Prompt Express Contact Number
Frequently Asked Questions (FAQs)
Q1: What is the Prompt Express Contact Number for Kandy branch?
A: The Prompt Express Contact Number for Kandy is available through their main hotline. For specific branch numbers, visit during operating hours or check the Prompt Express Head Office directory.
Q2: How do I check my Prompt Tracking Number?
A: Enter your Prompt Tracking Number on the Prompt Express Tracking Sri Lanka portal. You'll get real-time updates on package location and delivery status.
Q3: Does Prompt Express Kandy deliver on Sundays?
A: Regular deliveries operate Monday–Saturday. Emergency deliveries can be arranged through the Prompt Express Hotline at additional cost.
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