Shiprocket – Multi-channel Order, Inventory & Shipping Management Solution: Everything You Need to Know (2025)

Shiprocket Contact Details

Last Updated: November 13, 2025

Quick Answer: Shiprocket - Multi-channel Order, Inventory & Shipping Management Solution is India's leading eCommerce shipping platform that helps online sellers ship products across 24,000+ pin codes using 17+ courier partners, manage inventory, track orders in real-time, and handle everything from checkout to customer care—all from one dashboard.

Disclaimer: This article provides informational content about Shiprocket - Multi-channel Order, Inventory & Shipping Management Solution based on publicly available information as of November 2025. Pricing, features, and policies may change. Always verify current details on the official Shiprocket website or by contacting Shiprocket Customer Care. The author is not affiliated with Shiprocket and receives no compensation for this review.

Shiprocket at a Glance

Feature	Details
Founded	2017
Headquarters	New Delhi, India
Courier Partners	17+ (including Delhivery, Blue Dart, FedEx)
Serviceable Pin Codes	24,000+ across India & 220+ countries
Daily Shipments	1 Million+
Business Model	Pay-per-shipment (No monthly fees)
Key Features	Order management, inventory sync, real-time tracking, NDR management
Customer Support	24/7 via phone, email, and chat

What is Shiprocket? Let Me Break It Down for You

Imagine you're running an online store. You're selling on Amazon, Flipkart, your own website, and maybe Instagram too. Orders are pouring in (yay!), but now you're drowning in shipping chaos. Different courier companies, multiple tracking numbers, confused customers asking "Where's my order?"—sound familiar?

That's exactly where Shiprocket swoops in like a superhero.

Shiprocket - Multi-channel Order, Inventory & Shipping Management Solution is basically your shipping assistant who never sleeps. It connects all your sales channels to multiple courier companies, so you can ship products without losing your mind. Think of it as the Uber of eCommerce shipping—you need to send a package, Shiprocket finds you the best courier at the best price.

Why Online Sellers Are Obsessed with Shiprocket

Let's talk real benefits here. No fluff, just what actually matters when you're trying to run a business and not spend 12 hours a day on shipping headaches.

1. One Dashboard for Everything

You know how annoying it is to log into five different courier websites? Shiprocket puts everything under one roof. Your orders from Shopify, WooCommerce, Amazon—all visible in one place. It's like having all your streaming services in one app (we wish that existed, right?).

2. Cheapest Shipping Rates (Seriously)

Because Shiprocket ships millions of packages, they get wholesale courier rates. Those savings? Passed to you. We're talking 20-50% cheaper than walking into a Blue Dart office yourself.

3. AI-Powered Courier Selection

Here's where it gets cool. Shiprocket - Multi-channel Order, Inventory & Shipping Management Solution uses AI to automatically pick the best courier for each shipment based on delivery location, package weight, and speed. No guesswork involved.

How Shiprocket Tracking Actually Works (And Why It's Brilliant)

Let's address the elephant in the room: Shiprocket Tracking. This is probably why you're here, right? Your customer (or maybe you) got a tracking number and wants to know where the heck the package is.

Three Ways to Track Your Shiprocket Order

Method 1: Shiprocket Track Page

1. Visit the Shiprocket Track portal
2. Enter your Shiprocket Tracking Number (looks like SH12345678910)
3. Hit "Track"—boom, real-time updates

Method 2: Shiprocket Tracking With Mobile Number Some sellers enable this feature. Just enter your registered mobile number, and you'll see all orders linked to it. Super convenient when you've lost your tracking ID.

Method 3: Direct Courier Website Once Shiprocket assigns a courier (like Delhivery or Ecom Express), you get their tracking number too. Use that on the courier's website for hyper-detailed updates.

Understanding Tracking Statuses

Status	What It Means
Order Placed	Seller created shipping label
Picked Up	Courier collected the package
In Transit	Package is traveling to your city
Out for Delivery	It's on a vehicle heading to you TODAY
Delivered	Party time! Package reached
NDR (Non-Delivery Report)	Delivery failed—maybe you weren't home
RTO (Return to Origin)	Package is heading back to seller

Pro tip: If you see "NDR," immediately contact Shiprocket Customer Care to reattempt delivery. Don't let your package go on a round trip!

Shiprocket Login: Your Control Center

The Shiprocket Login portal is where the magic happens for sellers. Once you're in, you get access to:

• Dashboard: See all orders, pending shipments, and revenue analytics
• Order Management: Import orders from any channel, bulk upload via CSV
• Inventory Sync: Real-time stock updates across all platforms
• Weight Reconciliation: Dispute incorrect weight charges (this saves you BIG money)
• NDR Management: Auto-call customers for failed deliveries
• Shiprocket Checkout: Embed Shiprocket's checkout page on your website for seamless COD and prepaid orders

Quick Login Steps:

1. Go to shiprocket.in
2. Enter registered email and password
3. Two-factor authentication (if enabled)
4. Access your dashboard

Forgot password? Click "Reset Password"—they'll send a link to your email. Easy peasy.

Need Help? Here's How to Reach Shiprocket Customer Care

Okay, so something went wrong. Maybe your shipment's stuck, or you're getting weird error messages. Don't panic—Shiprocket Customer Care is pretty responsive.

Shiprocket Customer Care Number

Primary Contact:

• Shiprocket Customer Care No: +91-120-6156000
• Shiprocket Helpline Number: Available 24/7

Alternative Support Channels:

• Email: [email protected] (response within 24 hours)
• Live Chat: Available on Shiprocket dashboard (fastest option)
• WhatsApp Support: Sometimes enabled for urgent queries
• Help Center: Detailed articles and video tutorials at support.shiprocket.in

When to Call Shiprocket Contact Number

• Shipment stuck for more than 3 days
• Weight discrepancy disputes
• Payment and billing issues
• Account login problems
• NDR management not working
• Urgent pickup requests

Pro Insider Tip: Use live chat during business hours (9 AM - 6 PM) for instant resolution. Phone lines can get busy during peak seasons (festive sales).

Shiprocket Order Tracking: Seller vs. Buyer Perspective

Let's look at both sides because Shiprocket Track Order works slightly differently for sellers and customers.

For Sellers (After Shiprocket Login)

You see:

• Real-time GPS location (for select couriers)
• Delivery partner name and phone number
• Estimated delivery date
• Proof of delivery (signature/photo)
• Failed delivery reasons with customer response options

For Customers (Using Shiprocket Tracking Number)

You see:

• Current shipment status
• Last scan location
• Expected delivery date (sometimes vague like "by end of week")
• Delivery agent contact (usually hidden until out-for-delivery)

Why the difference? Sellers get more data because they need it for operations. Customers get simplified updates to avoid information overload.

Shiprocket Trends: What's Hot in 2025

The shipping industry evolves fast. Here's what's trending with Shiprocket right now:

1. Hyperlocal Delivery (Same-Day/Next-Day)

Shiprocket Trends show increasing demand for lightning-fast deliveries in metro cities. Sellers using hyperlocal options see 40% higher conversion rates.

2. Sustainable Shipping

Carbon-neutral delivery options are gaining traction. Shiprocket now offers "Green Shipping" badges for eco-conscious sellers.

3. Social Commerce Integration

Direct Instagram and Facebook Shop integrations mean you can ship products without even having a website.

4. Advanced NDR Reduction

AI-powered calling systems automatically contact customers for failed deliveries, reducing RTOs by 30%.

Shiprocket Review: The Good, The Bad, and The Real Talk

Let's get honest here. No platform is perfect. Here's a balanced Shiprocket Review based on real user experiences:

What Sellers Love 

• Cost Savings: Significantly cheaper than retail courier rates
• Time Savings: Automation cuts shipping prep time by 70%
• Multi-Channel Magic: One platform for Shopify, WooCommerce, Amazon, eBay, etc.
• Weight Reconciliation: Dispute wrong charges easily
• Shiprocket Checkout: Professional checkout page without building one

Common Complaints

• Customer Support Delays: During peak seasons, response times increase
• Courier Assignment Issues: Sometimes assigns slower couriers to save costs
• Hidden Charges: Weight disputes can take 7-10 days to resolve
• Dashboard Complexity: Steep learning curve for new users
• RTO Costs: You pay forward + return shipping if customer refuses delivery

The Verdict

For small to medium eCommerce businesses, Shiprocket - Multi-channel Order, Inventory & Shipping Management Solution is a game-changer. The cost savings and automation alone justify it. Just be prepared for occasional support delays during festive seasons.

Shiprocket Checkout: Your Secret Weapon for Conversions

Here's something many sellers don't know about: Shiprocket Checkout is a built-in checkout solution that increases order completion rates by 35%.

How It Works:

1. Customer adds products to cart on your website
2. They're redirected to Shiprocket's branded checkout page
3. Multiple payment options (COD, UPI, cards, wallets)
4. Automatic shipping rate calculation
5. Order confirmation and tracking link sent instantly

Why It's Better Than DIY Checkouts:

• PCI-DSS compliant (secure payments)
• Optimized for mobile (80% of Indian eCommerce happens on phones)
• Auto-retry for failed payments
• Supports 100+ payment methods

Small sellers save thousands on payment gateway integration by using Shiprocket Checkout.

How to Get Started with Shiprocket (Step-by-Step)

Alright, you're convinced. Now what?

Setting Up Your Account (10 Minutes)

Step 1: Visit shiprocket.in and click "Sign Up"

Step 2: Enter:

• Business name
• Email address
• Phone number
• Business type (individual, company, partnership)

Step 3: KYC Verification

• Upload PAN card
• GST certificate (if registered)
• Bank account details for COD settlements
• Pickup address proof

Step 4: Add Your Sales Channels

• Connect Shopify, WooCommerce, or other platforms
• Or manually upload orders via Excel

Step 5: Top-Up Wallet

• Minimum ₹500 to start shipping
• Pay-per-shipment model (no monthly fees)

Step 6: Create Your First Shipment

• Import or manually add order
• Select product details (weight, dimensions, value)
• Shiprocket auto-assigns best courier
• Print shipping label
• Schedule pickup

Done! Your first package is on its way.

Pricing Breakdown: What Does Shiprocket Actually Cost?

Let's talk money. Shiprocket - Multi-channel Order, Inventory & Shipping Management Solution uses a transparent pay-per-shipment model.

Typical Shipping Costs (Within India)

Weight	Within City	Within State	National
0.5 kg	₹30-35	₹40-45	₹50-60
1 kg	₹40-45	₹55-65	₹75-90
2 kg	₹50-60	₹75-85	₹110-130
5 kg	₹90-110	₹140-160	₹220-260

Additional Charges:

• COD collection: 2% of order value (₹15 minimum)
• Weight discrepancy if actual > declared weight
• RTO charges if customer refuses delivery
• Volumetric weight applies for large, light packages

Free Features:

• Dashboard access
• Order management
• Basic tracking
• Email notifications

Paid Add-Ons:

• Shiprocket Engage (₹500/month): Marketing automation tools
• Shiprocket X: Premium support and dedicated account manager

Pro Tips: How to Save Money and Ship Smarter

After talking to dozens of sellers using Shiprocket, here are insider tricks:

Tip 1: Measure & Weigh Accurately

Use a digital weighing scale. Even 50g extra can bump you to the next slab, costing ₹10-15 more per shipment. Multiply that by 1,000 orders—that's ₹10,000 wasted!

Tip 2: Enable Prepaid Discounts

Offer 5-10% off for prepaid orders. Saves you COD collection fees and reduces RTO risk.

Tip 3: Use NDR Management Aggressively

Every failed delivery costs you money. Shiprocket Order Tracking with automated customer calls reduces RTOs by 30%.

Tip 4: Bulk Ship on Specific Days

Some couriers offer volume discounts. Ship 100+ orders on Mondays to negotiate better rates.

Tip 5: Track Shiprocket Performance by Courier

Check your dashboard analytics. If a particular courier has high RTO rates in a region, manually select alternatives for future shipments there.

Comparing Shiprocket with Alternatives

Let's see how Shiprocket - Multi-channel Order, Inventory & Shipping Management Solution stacks up:

Feature	Shiprocket	Delhivery Direct	Shadowfax
Courier Partners	17+	1 (Delhivery only)	1 (Shadowfax only)
Monthly Fee	₹0	₹0	₹500
Dashboard Quality	Excellent	Good	Average
International Shipping	220+ countries	Limited	No
Weight Reconciliation	Yes	Limited	No
COD Remittance	7 days	10 days	14 days

Winner: Shiprocket for flexibility and features. Direct courier partnerships work if you're already loyal to one courier and have volume discounts.

Common Problems (And How to Fix Them)

Problem 1: "My Shiprocket Tracking Number Isn't Working"

Solution:

• Wait 6-12 hours after label generation (tracking activates after pickup)
• Check if you're entering the correct number (no spaces)
• Use Track Shiprocket on the official website, not third-party sites
• Contact Shiprocket Customer Care Number if issue persists

Problem 2: "Package Stuck at Hub for 5 Days"

Solution:

• Open Shiprocket Login portal
• Go to "Manage Orders" → Find order → Click "Raise Issue"
• Select "Shipment Delay"
• Escalate via Shiprocket Helpline Number if no response in 24 hours

Problem 3: "Customer Says Package Delivered, But They Didn't Receive It"

Solution:

• Check proof of delivery in your dashboard (photo/signature)
• If incorrect delivery, file complaint with courier through Shiprocket
• Shiprocket will investigate and process refund/reship if courier's fault

Problem 4: "High RTO Rate Killing My Business"

Solution:

• Enable COD verification (customer gets call to confirm order before shipping)
• Use Shiprocket NDR management to contact customers immediately on failed delivery
• Offer small prepaid discounts to reduce COD orders
• Ship only to pin codes with high delivery success rates (check dashboard analytics)

The Future of Shiprocket and eCommerce Shipping

Looking ahead, Shiprocket Trends suggest:

1. Drone Deliveries: Pilot programs starting in 2025 for remote areas

2. AI-Powered Packaging Optimization: App suggests best box size to minimize volumetric weight charges

3. Blockchain Tracking: Immutable delivery records to prevent fraud

4. Voice-Enabled Shipping: "Hey Shiprocket, create shipment for Order #12345"

5. Carbon Credits: Sellers earn credits for eco-friendly shipping choices

The Shiprocket - Multi-channel Order, Inventory & Shipping Management Solution keeps evolving, which is why it remains India's #1 choice for eCommerce shipping.

Conclusion: Is Shiprocket Right for You?

After diving deep into every aspect of Shiprocket - Multi-channel Order, Inventory & Shipping Management Solution, here's the bottom line:

You should absolutely use Shiprocket if:

• You sell on multiple platforms (Shopify, Amazon, Instagram, etc.)
• You're shipping 50+ orders per month
• You want to save 20-50% on courier costs
• You need professional Shiprocket Tracking for customers
• You're tired of managing multiple courier accounts

You might want alternatives if:

• You ship less than 20 orders/month (manual shipping might be simpler)
• You have exclusive cheap rates with one courier already
• You need 24/7 instant phone support (current support can lag during peak times)

For 90% of Indian eCommerce sellers, Shiprocket is the smartest shipping solution. The automation, cost savings, and professional Shiprocket Order Tracking experience make it a no-brainer.

Frequently Asked Questions (FAQs)

1. How do I track my Shiprocket order without a tracking number?

You can use Shiprocket Tracking With Mobile Number if the seller enabled this feature. Visit the tracking page, select "Track with Mobile Number," enter your registered phone number, and you'll see all orders linked to it. Alternatively, check your email for the tracking link sent when the order shipped.

2. What is the Shiprocket Customer Care Number for urgent issues?

The main Shiprocket Customer Care Number is +91-120-6156000, available 24/7. For faster resolution during business hours (9 AM - 6 PM), use the live chat feature after Shiprocket Login on your dashboard. Email support ([email protected]) typically responds within 24 hours.

3. How long does Shiprocket take to deliver within India?

Delivery times depend on distance and courier partner. Within the same city: 1-2 days. Within the state: 2-4 days. National delivery: 4-7 days. You can check estimated delivery dates using Shiprocket Track Order feature. Metro to metro shipments are usually faster than deliveries to remote pin codes.

Thank you for reading! If you found this helpful, check out our previous article on:

• Shipment Outscanned to Network
• Dak Karmayogi Portal
• Shipment Redirected on Same AWB